How to Claim Missing Points

Think your points didn’t come through? Here’s how to get them sorted.

How to Submit a Missed Points Request

Through the app:

• Navigate to More > Help & Support > Missed Points. Fill in your purchase details and submit.

Online:

• Submit your missed points request online if you prefer to do it in your browser.

Before You Submit

To help us track down your missing points, have the following handy:

1. Your transaction receipt or proof of purchase
2. The phone number linked to your Mangia Members account

A Few Things to Keep in Mind

1. Points are earned on in-store purchases and orders via me&u (website ordering is coming soon).
2. Liquor and Gift Card purchases are not eligible for points, so these won’t appear on your account.
3. Points expire 18 months after they’re earned, so it’s worth checking your balance regularly.

If you have any other questions about your membership, reach out to us through the Help & Support section in the Mangia Members app.